- Call Receiving from Users by telephone, email or any convenient methods including text messages will be logged :
- Per User
- Per PC
- Per office ( or per site)
- Per Project
- an appropriate case owner ( Engineer / programmer ) will be immediately assigned.
- Event follow up process initiated including Call Escalation, Tracking and Closure until case is accepted by customer and is closed.
- Reports shall be emailed to the customers designated Co-coordinator as per agreed frequency:
- Customer assigned IT coordinator will be granted an access to view/modify the status of issues based on the access level granted from AKASS.
- Reports will be generated and presented to customer upon agreed frequency ( monthly/quarterly/ yearly) . This will help ur clients asses the performance of their IT Infrastructure and pin-point the point of improvement required.
You can reach out to our Helpdesk during working hours at +251911242116 or by Email